Which of the following is evidence that the controlling process is effective?

The correct answer is A: 'The things that were planned are done.' This is evidence that the controlling process is effective because it indicates that the organization is able to execute its plans successfully. When planned tasks and activities are completed as intended, it shows that the controlling function is ensuring that operations are on track and that deviations are being corrected. The completion of planned tasks also demonstrates that resources are being effectively utilized and that performance is being monitored and controlled. The other options do not directly relate to the effectiveness of the controlling process. Physicians not complaining, employees being contented, and an increase in customer satisfaction rate could be influenced by various factors and may not necessarily be solely attributed to the effectiveness of the controlling process.