Which statement is the best example of an empathetic response, an effective tool in establishing rapport?

While trying to look on the bright side can be a helpful strategy, it does not necessarily demonstrate empathy. Empathy involves understanding and sharing the feelings of another person. Telling someone they will feel better soon can be seen as dismissive of their current feelings and does not demonstrate empathy. Saying 'It must be difficult for you going through this' is an empathetic response because it acknowledges the person's feelings and shows understanding of their situation. While expressing sorrow for someone's loss can be seen as sympathetic, it does not necessarily demonstrate empathy. Empathy involves understanding and sharing the feelings of another person.