Two nurses on a unit each contend that the other is not doing a fair share of work. The conflict is affecting the functioning of the unit. A charge nurse should approach this conflict in which of the following ways?

The correct answer is D: Explore alternative solutions to address unit workflow with the nurses. This approach is the most effective because it directly addresses the root cause of the conflict by seeking input from the nurses themselves and collaborating on finding solutions. By involving the nurses in the process, they are more likely to feel heard and valued, leading to better buy-in and cooperation.

Choice A: Scheduling the nurses to work on alternating shifts may temporarily alleviate the conflict but does not address the underlying issue or promote effective communication and teamwork.

Choice B: Organizing a task force may be time-consuming and unnecessary for addressing a conflict that can be resolved through direct communication and collaboration with the nurses involved.

Choice C: Telling the nurses that it is their responsibility to cooperate with coworkers is dismissive of their concerns and does not actively engage in resolving the conflict.

In summary, choice D is the best approach as it focuses on problem-solving and collaboration to address the conflict effectively.