Difficulty: Medium
Average Score: 72%
Simulated
Two nurses approach their manager with a patient assignment conflict, speaking loudly and simultaneously. What should the manager do to exhibit effective negotiation skills?
Correct answer
C
Rationale
The correct answer is C because it demonstrates effective negotiation skills by allowing each nurse to express their perspective individually. This approach ensures that both nurses feel heard and understood, which is crucial in resolving conflicts. By listening to each nurse's position separately, the manager can better understand the root of the conflict and work towards a mutually agreeable solution. This approach also promotes open communication and shows respect for each nurse's viewpoint.
Choice A is incorrect because it does not address the underlying issues causing the conflict, and simply advising the nurses to work it out may not lead to a productive resolution. Choice B is inappropriate as it dismisses the nurses' concerns without attempting to understand or address them. Choice D is also incorrect as it uses a disciplinary threat, which is counterproductive and can escalate the conflict further.
Choice A is incorrect because it does not address the underlying issues causing the conflict, and simply advising the nurses to work it out may not lead to a productive resolution. Choice B is inappropriate as it dismisses the nurses' concerns without attempting to understand or address them. Choice D is also incorrect as it uses a disciplinary threat, which is counterproductive and can escalate the conflict further.