Difficulty: Medium
Average Score: 83%
Simulated
Two nurses approach their manager about a conflict regarding the patient assignment. The nurses are talking loudly and at the same time. Which of the following actions made by the manager demonstrates effective negotiation skills?
Correct answer
D
Rationale
The correct answer is D. By asking each nurse, one at a time, to present their opening position, the manager demonstrates effective negotiation skills. This approach allows the manager to actively listen to each nurse's perspective, understand their concerns, and gather relevant information. It also promotes a more structured and organized discussion, helping to de-escalate the conflict and facilitate a constructive resolution.
A: Instructing the nurses to resolve the issue amongst themselves does not involve active engagement or mediation by the manager.
B: Warning of disciplinary measures can escalate the conflict and create a hostile environment, hindering effective negotiation.
C: Dismissing both nurses without addressing the underlying issues does not promote conflict resolution and may lead to further discontent.
In summary, option D is the most effective as it promotes active listening, structured communication, and conflict resolution, while the other choices lack these key components.
A: Instructing the nurses to resolve the issue amongst themselves does not involve active engagement or mediation by the manager.
B: Warning of disciplinary measures can escalate the conflict and create a hostile environment, hindering effective negotiation.
C: Dismissing both nurses without addressing the underlying issues does not promote conflict resolution and may lead to further discontent.
In summary, option D is the most effective as it promotes active listening, structured communication, and conflict resolution, while the other choices lack these key components.