Difficulty: Medium
Average Score: 72%
Simulated
The nurse manager receives a complaint from a client's family member. The nurse manager should take which initial action?
Correct answer
C
Rationale
Assessing the complaint and clarifying details with the family and client (C) is the initial step to understand the issue and ensure accurate resolution. Directing the charge nurse (A), speaking with the nurse (B), or filing the complaint (D) are premature without first gathering facts.