Difficulty: Medium
Average Score: 69%
Simulated
The client tells the nurse 'My biggest problem right now is trying to deal with a divorce. I didnÔÇÖt want a divorce and I still donÔÇÖt. But itÔÇÖs happening anyway!' Which of the following responses by the nurse will convey empathy?
Correct answer
B
Rationale
You must be devastated presumes the clientÔÇÖs feelings, which may not be accurate. Sounds like it has been a difficult time acknowledges the clientÔÇÖs feelings and difficulty without assumptions, showing empathy. When one door closes, another door opens can be dismissive of the clientÔÇÖs feelings. IÔÇÖm so sorry, no wonder you are upset combines sympathy and presumption, not fully conveying empathy.