Difficulty: Medium
Average Score: 63%
Simulated
During a meeting to address staffing issues and tardiness on a unit, the nurse manager invites the staff to each take a turn speaking and requests that everyone listen respectfully and refrain from making personal or professional comments about one another. Which step in the negotiation process is the nurse manager using?
Correct answer
D
Rationale
Setting ground rules establishes guidelines for respectful and productive discussion during the meeting.