A nurse using active listening techniques would:

A avoid the use of eye contact to allow the patient to express herself without feeling stared at or demeaned. D use nonverbal cues such as leaning forward, focusing on the speaker's face, and slightly nodding to indicate that the message has been heard. B ask probing questions to direct the conversation and obtain the information needed as efficiently as possible. C anticipate what the speaker is trying to say and help the patient express herself when she has difficulty with finishing a sentence.