A nurse tells the unit manager, 'I am tired of all the changes on the unit. If things don't get better, I'm going to quit.' Which of the following responses by the unit manager is appropriate?

The correct answer is D because it demonstrates active listening and empathy, which are crucial in effective communication. By paraphrasing the nurse's statement and seeking clarification, the unit manager shows that they are attentive and willing to understand the nurse's concerns. This approach can help build trust and open up a dialogue to address the issues.
Choice A is incorrect because filing a complaint may escalate the situation unnecessarily. Choice B is inappropriate as it shifts the focus from the nurse's concerns to the unit manager's own feelings. Choice C dismisses the nurse's feelings and offers no real solution.