Difficulty: Medium
Average Score: 71%
Simulated
A nurse manager is instructing a newly licensed nurse in ways to improve their active listening skills. Which of the following behaviors should the nurse manager recommend?
Correct answer
D
Rationale
The correct answer is D: Avoid looking at other clients on the unit. This behavior is crucial for active listening as it shows the client that they have the nurse's full attention and respect. Direct eye contact can enhance the communication process and convey empathy. This choice promotes a client-centered approach and helps build trust between the nurse and the client. It also minimizes distractions and fosters a safe and confidential environment for the client to express themselves openly.
Incorrect Choices:
A: Interrupting the client's statement disrupts the flow of communication and may make the client feel unheard.
B: Showing emotion may distract from the client's needs and may shift the focus away from the client's experience.
C: Keeping direct eye contact to a minimum can signal disinterest or lack of engagement in the conversation, hindering effective communication.
Incorrect Choices:
A: Interrupting the client's statement disrupts the flow of communication and may make the client feel unheard.
B: Showing emotion may distract from the client's needs and may shift the focus away from the client's experience.
C: Keeping direct eye contact to a minimum can signal disinterest or lack of engagement in the conversation, hindering effective communication.