Difficulty: Medium
Average Score: 83%
Simulated
A nurse manager is instructing a newly licensed nurse in ways to improve their active listening skills. Which of the following behaviors should the nurse manager recommend?
Correct answer
A
Rationale
Avoiding distractions, such as looking at others, ensures the client feels valued and heard, strengthening therapeutic communication. Interrupting disrupts the client's thoughts, showing excessive emotion shifts focus from the client, and minimal eye contact may convey disinterest.