Difficulty: Medium
Average Score: 73%
Simulated
A nurse is teaching a newly licensed nurse about caring for clients in the emergency department. Which of the following actions should the nurse include when teaching about interacting with a client who is aggravated, pacing, and speaking loudly?
Correct answer
A
Rationale
Verbal de-escalation by acknowledging the client's emotions helps to diffuse tension and can prevent further agitation.