A nurse is designing a poster presentation for staff nurses about therapeutic communication. Which of the following techniques should the nurse include?

The correct answer is B: Active listening. Active listening is an essential technique in therapeutic communication as it involves fully concentrating, understanding, responding, and remembering what is being said. It helps build trust, rapport, and empathy with patients. Using medical jargon (A) can confuse patients and hinder effective communication. Giving advice (C) can come across as judgmental and may not be what the patient needs. Using closed-ended questions (D) limits the conversation and may not encourage patients to open up. Therefore, active listening is the most appropriate technique for promoting effective communication and building a therapeutic relationship with patients.