Difficulty: Medium
Average Score: 67%
Simulated
A new nurse tells a mentor, 'I want to convey to my clients that I am interested in them and that I want to listen to what they have to say.' Which behaviors are helpful in meeting the nurse's goal? Select all that apply.
Correct answer
A,C
Rationale
The correct answers are A and C. Maintaining good eye contact (A) shows active listening and interest in the client. Assuming an open body posture with arms unfolded (C) conveys approachability and attentiveness. Crossing legs (B) can appear closed off or disinterested. Facing the client while sitting behind a desk (D) creates a physical barrier and may hinder communication. Keeping hands in pockets (E) can signal disengagement or lack of interest. In summary, A and C promote effective communication and demonstrate genuine interest, while the other options may impede building a positive client-nurse relationship.