Managing Director of School Services

Intercare Therapy

General and Operations Managers

Health Care

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Full Time

27 February 2025

Santa Ana, CA, 92706

General information

City:

Los Angeles

State:

California

Team

Clinical Administration

Working time

Full- Time

Description and Requirements

Description

Starting compensation: $135k - Full time, based upon experience

Minimum Education or Training Equivalent to:

Licensed or Board Certified Behavior Analyst (BCBA) a plus
Master's degree in behavior analysis, education, psychology, or related field
10+ years of experience in school settings, working with and in districts required
10+ years experience supervising and managing teams providing school-based services
5+ years in a director position (preferred)

Benefits of Working at Intercare:

Medical, Dental and Vision insurance
Company 401k Plan
Bonuses!
Generous time off policy (vacation, sick time and holidays)
The most extraordinary, professional culture in the industry
A management team that truly cares about your future and happiness
Flexible work schedule with a focus on work/life balance
Mileage reimbursement, a company computer and cell phone
Education tuition reimbursement program!
Leadership training and CEUs - we will teach how to become a better leader!
Outstanding mentorship and supportive environment for continual learning

Company Description

Intercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to optimize the independence and quality of life of our clients and their families. We are committed to evidence-based practices, excellent customer service, and employee quality of professional experience. We strive to be the preferred service provider and referral partner to our funding sources as well as the employer of choice for behavior analysts in search of a long-term professional home.

Job Description

The Managing Director of School Services is responsible for ensuring operational excellence across ICT's school-based services program. This position oversees the day-to-day operations, quality of service delivery, compliance, and team performance across all school-based services. The role focuses on maintaining high clinical standards, efficient resource allocation, and consistent service delivery while building strong relationships with school districts and internal teams.

This position reports to Senior Vice President, School Services and Program Development.

Primary Responsibilities:

Operational Excellence

Develop and implement standard operating procedures for all school-based services
Monitor and optimize staff utilization, ensuring efficient allocation of resources across school sites
Oversee ISA management/terminations and ensure compliance with Welligent/ERP systems
Establish and maintain quality assurance programs for all school-based services
Monitor client launches and implement corrective action plans as needed
Ensure timely completion and accuracy of all required documentation and reporting
Manage departmental key performance indicators (KPIs) and operational metrics

Clinical Quality and Compliance

Maintain oversight of clinical practice and administration across school-based programs
Review and provide feedback on progress reports and assessment reports
Ensure compliance with all district requirements and timelines
Monitor and maintain California Department of Education certification program standards
Oversee quality control processes for service delivery
Ensure adherence to evidence-based practices across all school sites
Team Leadership and Development
Directly supervise Regional Clinical Directors and School Services Supervisors/Managers
Provide mentorship and support to Supervisor, School Services and Manager, School Services
Develop and implement staff retention strategies
Collaborate with lead of Training and Development to ensure effective staff onboarding and ongoing training
Support performance management processes, including evaluations and improvement plans
Create and implement strategies for staff coverage during school breaks

Stakeholder Management

Maintain strong relationships with school administrators and district personnel
Manage escalated communications with parents, teachers, and school administration
Serve as liaison between school services team and other departments
Provide support during IEP team meetings as needed
Ensure consistent and effective communication across all stakeholder groups

Essential Skills and Competencies:

Strong operational and people management skills
Excellence in ABA and clinical practice
Proven ability to develop and implement systems and processes
Strong analytical and problem-solving capabilities
Exceptional communication and interpersonal skills
Demonstrated ability to manage multiple priorities while maintaining attention to detail
Experience with performance management and quality assurance
Proficiency with Microsoft Office suite and clinical documentation systems

Additional Requirements:

Valid driver's license and ability to travel to multiple school sites (30-60 miles daily)
Maintenance of BCBA certification and CEU credits
Adherence to BACB Professional and Ethical Compliance Code
Clear DOJ/FBI background check
Current health screenings (TB test, immunizations)
COVID-19 vaccination

Physical Requirements:

Ability to work in various school environments
Capability to demonstrate behavioral interventions
Mobile device/computer use for documentation
Travel between multiple locations

Working Conditions

This position offers the opportunity to lead and develop a strong operational framework for school-based services while ensuring the highest quality of care for our clients. The ideal candidate will bring both clinical expertise and operational excellence to this role, with a focus on consistent service delivery and team development.

Primary work location in school settings
May require flexible scheduling to accommodate school calendars
Some remote work possibilities for documentation and planning
Regular travel between school sites required

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